The Exterior Desk is a homeowner matching and referral service. This policy describes the information we collect when you use this website or submit a request. It is not legal advice.
Information we collect
If you submit the request form, we collect the path you chose (work on the house, help with a claim, or both), the part of the house involved, ZIP code, project type or claim details, timeline where asked, a short description if you add one, name, phone number, email address, whether you checked the call-and-text consent box, the exact consent language shown to you, the form version, the page URL, the time of submission, and technical data such as IP address and browser type. That technical data is used to keep a consent and security record.
We also collect ordinary website logs (pages requested, approximate location derived from IP, device type) to operate and improve the site.
How we use it
We use your request to decide whether we have someone in our network who can help, to recommend one professional, to follow up with you, and to keep records required for customer service and communications compliance. If you did not check the consent box, we will not call or text you about the request and will limit follow-up to email.
How we share it
If we make a recommendation, we share the relevant request details, and a copy of your consent record if you consented to calls or texts, with the professional we recommend. The consent language currently in use describes partner contractors; a version that also covers public adjusters, appraisers, and attorneys is waiting on legal review. We do not sell your phone number as a shared lead to a list of random companies, and a partner may not resell it. We may also share information with service providers who host this website or, once configured, send us lead notifications; with professional advisers; or when required by law.
Retention
We intend to keep consent and lead records for at least five years, or longer if a legal claim or investigation requires it. Website logs are kept for a shorter operational period.
Your choices
You may revoke call or text consent by replying STOP or emailing privacy@theexteriordesk.com. You may email the same address to ask what information we have, to correct it, or to ask us to limit further marketing contact. We may still keep a record of the request and of your opt-out.
Children
This site is meant for adults making decisions about a home. We do not knowingly collect information from children.
Contact
Email privacy@theexteriordesk.com. A postal address and local phone number will be added when they are in service. We will not invent a storefront address here.